The Movie Database Support
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Request to Review and Unblock My API Access
afiŝita de toonmixSTAFFMOD je Majo 8 2025 je 9:14 AM
Dear TMDB Support Team,
I hope you're doing well.
I'm writing to request assistance regarding my API access. Recently, I've noticed that my IP seems to be blocked or rate-limited, as I'm consistently receiving connection errors such as "connection failed." However, I want to clarify that I'm not intentionally violating any usage policies.
While there are occasional spikes where up to 10,000 requests might be sent in a day, this is not a regular occurrence. On most days, the usage is moderate and aligned with the intended use of the API for my project. I rely on TMDB daily and always aim to stay within acceptable usage limits.
Please consider reviewing and unblocking my access. I truly value your service and would appreciate any guidance to ensure I remain compliant.
Thank you for your support.
Best regards, Toonmix
Respondo de Travis Bell
je Majo 8 2025 je 10:14 AM
Hi @toonmix,
We don't have any blocks on the API, so it's not anything like that. The only restriction we have is a rate limit of around 40 requests per second, but if you were hitting that you'd be getting a
429error.Depending what country you are in, there have been known to be some ISP's around the world that block TMDB. A number of these blocks have existed in India off an on for years, for example.
Sometimes using a different DNS server is enough to fix it. I usually recommend Google or Quad9: