Dear TMDB Support Team,
I hope you're doing well.
I'm writing to request assistance regarding my API access. Recently, I've noticed that my IP seems to be blocked or rate-limited, as I'm consistently receiving connection errors such as "connection failed." However, I want to clarify that I'm not intentionally violating any usage policies.
While there are occasional spikes where up to 10,000 requests might be sent in a day, this is not a regular occurrence. On most days, the usage is moderate and aligned with the intended use of the API for my project. I rely on TMDB daily and always aim to stay within acceptable usage limits.
Please consider reviewing and unblocking my access. I truly value your service and would appreciate any guidance to ensure I remain compliant.
Thank you for your support.
Best regards, Toonmix
.לא מצאת סרט או סדרה? היכנס כדי ליצור אותם
?רוצה לדרג או להוסיף פריט אל רשימה
?לא חבר אתר
תגובה מאת Travis Bell
ב-מאי 8, 2025 ב-10:14לפני חצות יום
Hi @toonmix,
We don't have any blocks on the API, so it's not anything like that. The only restriction we have is a rate limit of around 40 requests per second, but if you were hitting that you'd be getting a
429
error.Depending what country you are in, there have been known to be some ISP's around the world that block TMDB. A number of these blocks have existed in India off an on for years, for example.
Sometimes using a different DNS server is enough to fix it. I usually recommend Google or Quad9: